Frequently Asked Questions
Everything you need to know about your Trick or Treat Studios order
How long does shipping take for masks and costumes?
Standard processing takes 1-3 business days. Domestic shipping typically arrives within 5-7 business days, while international orders may take 2-3 weeks depending on customs clearance.
What is your return policy for wearable items?
Due to the seasonal and hygienic nature of our products, returns are accepted within 30 days of purchase only if the item is in its original, unopened packaging with all tags attached. Worn or altered items cannot be returned.
Are your masks made of latex?
Most of our high-quality collector masks are made from premium grade latex. If you have a latex allergy, please check the specific product description for material details before purchasing.
How should I store my mask to ensure its longevity?
To prevent warping or damage, store your mask on a wig stand or fill it with clean bubble wrap. Keep it in a cool, dry place away from direct sunlight and extreme temperatures.
Do you offer wholesale opportunities for retailers?
Yes, we offer wholesale accounts for verified brick-and-mortar and online retailers. Please visit our 'Wholesale' page to submit an application and view our minimum order requirements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for accelerated checkout.